All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +612 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled, and full registration will still be payable. Registration Cancellations received in writing by the Conference by Friday 25 September 2026 will be accepted and all fees refunded less an AUD $125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address and emergency contact details of the new delegate must be advised in writing to the Conference Organisers at least 5 days prior to the Conference. Online registrations received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted.

No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.

In the case of a medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organisers must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of the situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering charges and collateral expenses (Program, satchel etc) incurred for the events at which they were scheduled to attend.

Accommodation Cancellations

Accommodation arrangement made through the Event Organisers or directly with accommodation providers are subject to the providers terms and conditions. Cancellation made within 60 days of arrival will incur a 50% cancellation fee, and those within 30 days may forfeit the full accommodation fee. No refunds apply for non-attendance.